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ck44games collects only what it needs to run your account, process wallet activity through bKash, Upay or Bank Transfer, and keep your session secure across devices. What we collect, why we keep it, and how you can act on it — that is what this page covers.
When you open an account on ck44games, we collect the details you enter during registration: your name, contact number, email address and the payment method you choose — whether that is bKash, Upay or Bank Transfer. We record transaction references for every wallet operation so both you and we have a traceable history. Device data — browser type, screen size, operating system — is logged to keep your session consistent whether you switch from a mobile browser to a desktop tab or back again. We also collect behavioural data tied to your account: which sections of the lobby you visit, how long a session runs, and any support messages you send. This helps us identify problems in the account flow and improve the paths returning members use most. We do not sell personal data to third parties for marketing. Data shared with payment processors — including bKash and Upay gateway partners — is limited to what those processors need to complete the transaction you authorised. Retention periods follow our internal schedule and any applicable requirements under laws of the jurisdictions where access is permitted. Access to ck44games and the applicability of this policy depends on your local law and the eligible regions at the time of your session.
This policy covers data collected directly by ck44games through your account session, wallet operations and support interactions. It does not extend to services or websites operated by third parties, even when a link from our pages points to them. Understanding the boundary helps you know exactly what falls under our responsibility and what falls outside it.
Login credentials, session tokens and account profile fields are covered. We store these to authenticate you and maintain continuity across the mobile browser and any desktop session tied to the same account.
Payment references generated through bKash, Upay or Bank Transfer fall inside this policy. We log the reference, amount direction and timestamp. The payment processor's own data practices are governed by their separate policy.
Pages you visit inside the ck44games lobby, game categories you open and session duration are recorded under this policy. Game outcome data held by individual studios is outside our direct control and governed by the studio's own terms.
External links, social media buttons or embedded third-party tools operate under their own data policies. We are not responsible for data collected once you leave the ck44games domain at ck44games.
You have several concrete actions available regarding the data ck44games holds on your account. First, you can request a summary of what personal information we have on record — submit this request through the support channel listed on the contact page, and we will respond with the details held under your registered account. Second, if any information is incorrect — a phone number, a payment method label or a contact email — you can correct it directly in your account settings, or ask support to update it if the field is not editable from your side. Third, you can ask us to explain how a specific piece of data — for example, a bKash transaction reference or a device log entry — is being used. Fourth, if you believe data is being held beyond what is reasonable for your account status, you can raise that question with our support team. We will review and respond based on the retention rules in place at the time. Exercising any of these rights does not affect your account standing.
Request a summary of the personal data held against your account. Submit the request via the support route on our contact page; identify yourself with your registered email or mobile number.
Update editable fields directly in account settings. For locked fields — such as registered phone number linked to a bKash wallet — contact support and provide the correct information for us to verify and update.
If you want to know why a particular data point is held — a device log, a payment reference, a session record — send a written query to our support channel with your account ID and the specific data item in question.
If you believe we are holding data longer than necessary for your account status, contact support with details. We will review the retention reason and communicate the outcome to your registered contact.
Questions about this privacy policy, data requests or correction submissions should go through one of the routes below. We ask that you include your registered account identifier — email address or mobile number — in any message so we can locate your record without delay. Do not send payment credentials or full wallet numbers through any support channel.
Open the chat widget on ck44games while signed into your account. Identify the nature of your query as a privacy or data request so the agent can route it correctly.
Send your written data request or correction query to the support email address published in the contact section of ck44games. Include your account ID and a clear description of the data concern.
The account help section on ck44games lists the current contact options and any published response process for data and privacy queries. Check there first for the most current route.
We apply access controls so that your account data — including bKash wallet references and device session history — is accessible only to the systems and staff who need it to run your account or respond to your queries. We do not grant broad internal access to payment records.
We use session cookies to keep you signed in across page loads and to remember your device type. You can clear cookies through your browser settings; doing so will end your active session and require you to sign in again on the next visit.
Your login credentials are stored in hashed form. We do not store plain-text passwords. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the incident.
We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable rules in the eligible regions where access is permitted. When retention is no longer required, records are removed from active systems.
When we update this policy, the revised version is published at ck44games/privacy-policy/ with a note indicating a change has been made. Continued use of your account after a policy update means you have seen the updated terms at that URL.
These are the questions we receive most often about how ck44games handles your data. If your question is not here, contact support through the routes listed above.
We share only the transaction reference and amount direction with the payment gateway that processes your bKash or Upay instruction. We do not share your wallet number or account credentials with any third party for marketing or analytics purposes.
You can request account closure and ask what data is retained afterwards. Some records — transaction references, identity verification data — may be held for a period after closure under applicable rules in eligible regions. Contact support with your registered account ID to start the process.
Device data — screen size, browser type, operating system — is used to keep your session consistent. If you switch from a mobile browser to a desktop tab, we use this data to restore your lobby state. We do not use device data for advertising profiling outside your account.
Inactive accounts are kept on record for a period determined by our retention rules and applicable requirements in the eligible regions where access is permitted. After that period, personal data is removed from active systems. Contact support if you want to know the status of a specific account.
If the field is not editable in your account settings, contact support through the live chat or email route listed on ck44games. Provide your account ID and the correct number. We will verify and update the record after confirming your identity against the account.
Access to ck44games and the applicability of this policy depend on your local law and the eligible regions at the time of your session. We recommend checking whether access is permitted under the laws applicable to you before using the platform.